Help Desk

Stone Security Ltd have a dedicated Property Management Helpdesk which provides a 24/7, 365 days a year to provide facilities, client and building management services proactively and reactively, depending on need. With the capability to run your business ‘out of hours’ without disruption and maintaining operations at all times.

As a business, we focus on designing a service tailored to your needs as a client with detailed Service Level Agreements, ensuring we create a great customer experience supported by a reputable and enviable business solution to your needs.

  • Managing Out of Hours Calls and Providing a Proactive Business Solution
  • Reactive Emergency Maintenance Issues impacting the building and services to your Business to ensure continuity of operation at all times. This includes issues with Broken Windows, Unauthorised Access, Issues with Utilities Reporting,
  • Property Keyholders & Contractor Providers to Proactively Manage Incidents needing assistance
  • Fully documented audit trail from initial call to completion with analysis reports.

A renowned service in an evolving world teamed with ‘realtime’ reporting with a comprehensive tailor-made software package to keep up to date with activity outside of your operational hours.

Contact us today