The term “concierge” may make you think of hotels, while “front desk” brings to mind a reception desk. However, it is commercial office buildings and residential apartment blocks that facilitate the use of Concierge Security Officers, also known as Commissionaires.

Our high-profile Commissionaires embody both security and hospitality when representing your business and values, all while being security conscious. Our Officers are responsible for delivering the highest levels of customer satisfaction while safeguarding your property and clientele.

At Stone Security, we promise to select and recruit only the best, bringing onboard those who demonstrate outstanding interpersonal skills, professionalism, experience, initiative and a strong commitment to quality. We aim to ensure our Commissionaires integrate seamlessly into your organisation, providing a reassuring way to greet your visitors with a polite and personal touch – especially valuable in multi-tenanted buildings. Duties include:

  • Greeting, checking in, and directing visitors
  • Enforcing access control and assuring that only authorised personnel enter the building
  • Monitoring operational procedures
  • Maintaining constant surveillance of assigned areas
  • Protecting the property from theft, accidents, fire, and other threats
  • Providing customer service for residents, visitors, and guests
  • Writing accident and incident reports for any suspicious activities or safety hazards
  • Responding to calls for assistance
  • Checking bags and packages, as needed

Concierge Security Officers are often met with abuse from site visitors, especially those who are deemed unwelcome. Our Officers enforce the rules of who can and cannot enter the premise as specified by the client. They are carefully trained in conflict management to handle all manner of threats to ensure your residents, guests and staff remain safe and secure at all times.

Uniform can be tailored to suit your specific requirements; whether this is a suit and tie or guard attire, this will not impair or alter our Officer’s duties in any way and upholding your image is of the utmost importance to us.

These services are available, but not in any way limited to the protection of:

  • Businesses and Commercial Premises
  • Hospitals & Medical Complex
  • Retail Shopping Centre
  • Gated Residential Properties & Developments
  • Sports and Recreation Facilities
  • Government Buildings
  • Cultural Destinations
  • Religious Institutions
  • Tourist Attractions

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